Partner Ecosystem

Expert Services,
Delivered by Partners.

All implementation, integration, automation, and custom development services are delivered by certified partners who know your ticket system inside out.

Certified Partners

Our certified partners deliver professional services and deep expertise for Open Ticket AI implementations.

Softoft

Certified Partner

Softoft - Open Ticket AI Certified Partner

Specialization: OTOBO, Znuny, Zammad

Integration Automation Fine-tuned model Custom model Synthetic data Support / Engineering
Accepting projects
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Data Generation Delivered by Certified Partner

Synthetic Data Generation

Custom, realistic, multilingual support-ticket datasets for AI training, evaluation, and benchmarking. No sensitive customer data exposed.

Standard Stack

Evaluation & Testing

from
3.000 €
one-time
  • Up to 20,000 synthetic tickets
  • Weighted multilingual generation
  • Core ticket fields setup
  • Realistic distributions
  • JSONL or CSV delivery

High Volume Training

Popular

Production Ready

from
7.500 €
one-time
  • 50k–100k tickets dataset
  • Custom schema (queues, SLAs)
  • Controlled label distributions
  • Multilingual expansion
  • 1 revision round included

Complex Use Cases

Enterprise Strategy

from
15.000 €
one-time
  • 100k–500k+ tickets dataset
  • Strict balancing & constraints
  • Realistic noise modeling
  • Optional agent replies
  • Full documentation & splits

Common Extensions (Add-ons)

Fine-tuned Model

Deliver a model specifically fine-tuned on the generated dataset. This extension provides you with a ready-to-deploy model optimized for your specific use case.

Evaluation Report

Comprehensive metrics report on model performance using the dataset. Get detailed insights into accuracy, precision, recall, and other key performance indicators.

System Tuning

Specific format tuning for import into OTOBO, Znuny, or Zammad systems. Ensure seamless integration with your existing helpdesk platform.

Ongoing Updates

Periodic dataset refreshes to match evolving business logic. Keep your AI models up-to-date with the latest patterns and requirements from your organization.

Automation Engine Delivered by Certified Partner

Automation Services

Open Ticket Automation (OTA)

OTA is our open-source layer that translates AI tags into concrete actions. It bridges the gap between intelligence and resolution.

  • Routing & Assignments
  • Priority & SLA Updates
  • Auto-replies & Notes
  • Triggering Tasks

OTA Automation Pack

Implementation of 3 core automations

3.000 €
One-time
What's included
  • Config of 3 automations based on your rules
  • Testing with real ticket examples
  • Handover documentation
Intelligence Layer Delivered by Certified Partner

Model Development

Custom fine-tuning and architecture for any AI model on your data.

Custom Model

Synthetic Training Focus

20.000 €
One-time
What's included
  • Custom label definitions (or yours + our additions)
  • Trained primarily via our synthetic data generator
  • Can be optionally hybridized with limited customer samples

Custom Model

Real Data Training

30.000 €
One-time
Typical Scope
  • Data & Label Definition
  • Dataset Strategy
  • Training & Evaluation
  • Packaging & Deployment

Custom Development

Special Requirements

On Request
One-time
What's included
  • Special architectures and constraints
  • On-prem performance optimization
  • Advanced multilingual requirements
  • Long-term training programs
  • Custom evaluation frameworks
Join the Ecosystem

Become a Certified Partner

Are you a system integrator or consultancy specializing in helpdesk systems? Join the Open Ticket AI partner ecosystem and deliver AI-powered ticket automation to your clients.