OTAI delivers support directly — updates, patches, and SLA coverage so your on-premise AI keeps running smoothly.
Choose the support tier that fits your deployment. All support is delivered directly by the OTAI team — no third parties involved.
Support & maintenance subscription add-on for standard coverage
Support & maintenance subscription add-on for teams that need included updates with business-hours support. Patches are not included.
Support & maintenance subscription add-on with premium SLA coverage
Support & maintenance subscription add-on for teams that need included updates, patches, and expanded support coverage with faster SLA targets.
Everything you need to keep your AI deployment running at peak performance.
Regular updates to OTAI Studio and inference engines. Stay current with the latest features and improvements.
Timely security patches for your on-premise deployment. Available with Premium tier.
Guaranteed response and resolution times. From 1 business day (Basis) to 4 hours (Premium).
Direct access to the OTAI engineering team for diagnosing and resolving deployment issues.
Guidance on model retraining, performance monitoring, and keeping your AI accurate over time.
Clear escalation procedures when critical issues arise. Direct line to senior engineers.
All implementation, integration, automation, and custom development services are delivered by our certified partners.
View Partners & Services