We provide AI-powered ticket tagging and workflow automation that runs entirely on-premise. Your ticket data never leaves your network—keeping you in control and compliant.
We build an on-prem AI automation platform that handles support end-to-end—from understanding tickets to resolving them autonomously. Everything on your infrastructure, fully under your control.
No external cloud services. All processing happens on your servers, ensuring complete data privacy and regulatory compliance.
Go from installation to production in days, not months. Our streamlined deployment process gets you tagging tickets quickly.
Built for large-scale operations with support for multi-language tickets, complex workflows, and high-volume processing.
Our flagship AI engine automatically categorizes support tickets with enterprise-grade accuracy. Built for complex taxonomies and multi-language environments.
Instant ticket categorization as they arrive in your helpdesk
Complex nested tag structures with unlimited depth and customization
Classify tickets in English, German, French, and more languages simultaneously
Tag historical tickets in bulk to organize your entire ticket database
Train on your specific ticket patterns and terminology for superior accuracy
Built-in confidence scoring and quality metrics for continuous improvement
Unlike cloud-based competitors, we bring AI directly to your infrastructure. This isn't just a deployment option—it's our core philosophy and what sets us apart.
All ticket processing happens on your infrastructure—nothing leaves your network
Customer data stays within your jurisdiction, meeting strictest privacy regulations
Works in completely isolated environments without internet access
Complete logging and access control for compliance and security teams
We provide direct technical support for Open Ticket AI. For integration, customization, and implementation services, our certified partner network has you covered.
Direct access to the team that builds Open Ticket AI. We handle product support, troubleshooting, updates, and technical guidance—so you always have expert help when you need it.
All implementation and customization services are delivered by our certified partner network—experts trained on our platform.
Connect with your helpdesk and IT infrastructure
Taxonomy setup and workflow automation design
Team enablement and hands-on workshops
Join organizations that trust on-premise AI for their helpdesk automation. Start with our documentation or talk to our team.
