OTAI trains a custom AI model from your queue metadata — then deploys it on-premise. No ticket data ever leaves your server. No GPU required. You own your model.
OTAI takes only your queue names and descriptions, generates synthetic training data in the cloud, and delivers a signed custom model to run entirely within your infrastructure.
Queue names & descriptions only — no ticket data
Generates synthetic training data, trains your custom model
Downloaded once to your infrastructure
New tickets arrive & get routed
Routes tickets via your custom model — CPU only, no GPU
Queue, priority, fields populated automatically
Privacy by design: No ticket data ever leaves your network. Only your QueueSpec metadata (queue names & descriptions) is used for training in the cloud. Your custom model is downloaded once and runs entirely within your own secure infrastructure.
OTAI is not a generic AI service. Every feature is designed around data ownership, on-premise operation, and zero dependency on external infrastructure.
Only your queue names & descriptions are used for training. No ticket content, no user data — ever.
Our compact custom models run on standard CPU hardware. No expensive GPU infrastructure needed.
OTAI Studio generates thousands of training examples from your queue metadata — no manual labeling.
Every customer gets a model trained exclusively on their own queue structure and terminology.
Your trained model runs inside your infrastructure via Docker. Zero cloud calls at inference time.
Complete logging, confidence scores, and access control for compliance and security teams.
Unlike cloud AI services where your data trains their models, OTAI's model is trained exclusively from your queue structure — and delivered to you. You own the model. No subscription lock-in on your data.
Training is based solely on your QueueSpec metadata — queue names and descriptions. Your actual ticket content never touches our cloud.
Our lean, task-specific models are optimized for CPU-based on-premise servers. No infrastructure upgrades required.
All inference happens inside your network. Customer data stays within your jurisdiction, meeting the strictest privacy regulations.
Once deployed, OTAI Runtime works in completely isolated environments without any internet access.
Synthetic Training Pipeline
Predictable pricing. Scale when you need it. Cancel anytime.
Custom solutions for large scale enterprises with full SLA support and priority handling.
We provide direct technical support for Open Ticket AI. For integration, customization, and implementation services, our certified partner network has you covered.
Direct access to the team that builds Open Ticket AI. We handle product support, troubleshooting, updates, and technical guidance—so you always have expert help when you need it.
All implementation and customization services are delivered by our certified partner network—experts trained on our platform.
Connect with Zammad, OTRS, Jira Service Mgmt, and more
Queue taxonomy design and workflow automation
Team enablement and hands-on workshops
No ticket data leaves your server. No GPU needed. No vendor lock-in on your data. Start with our docs or pick your helpdesk integration.
