Easy Installation
Easily install Open Ticket AI on your own server using Docker.
Open Ticket AI
Automate Your Helpdesk. Securely and On-Premise.
Skip to content
Flexible Integration
Thanks to its adapter-based architecture, Open Ticket AI can connect to virtually any helpdesk system like OTOBO, Znuny, or OTRS.
Automated Classification
Automate the classification of support tickets by queue and priority to streamline your workflow.
High Security
As a fully on-premise solution, all your data is processed locally on your infrastructure, ensuring maximum privacy and security.
Open Source
Open Ticket AI is free and open-source. Benefit from community-driven development and complete transparency.
Highly Customizable
Customize the processing pipelines, models, and system connections through a simple yet powerful configuration file.
OTAI Animation
Open Ticket AI Demo
Support Packages
Essential Launch
1.000€
Perfect for getting started with core AI capabilities.
- Core Installation & System Setup
- Deployment of Standard Prediction Model
- Ticket Prioritization Engine
- Automated Queue Classification
Professional Acceleration
4.000€
Tailor the AI to your specific business data and needs.
- Core Installation & System Setup
- Training of Queue Model on your data
- Training of Priority Model on your data
- Ticket Prioritization Engine
- Automated Queue Classification
Enterprise Integration
12.000€
Full integration and custom development for complex workflows.
- Core Installation & System Setup
- Training of Queue Model on your data
- Training of Priority Model on your data
- Ticket Prioritization Engine
- Automated Queue Classification
Synthetic Data Packages
Starter Data Kit
2.000€
25k synthetic tickets with queue labels only
- 25k synthetic tickets
- Queue labels only
Growth Data Kit
4.000€
50k tickets with queue & priority labels
- 50k synthetic tickets
- Queue & priority labels
- Basic schema validation
Enterprise Data Kit
8.000€
Unlimited tickets & custom schema support
- 200k synthetic tickets
- Custom schema & attributes
- Dedicated integration support
- Data quality & audit report
Services
Basic Care
100€/ month
Ensures your system remains stable, secure, and up-to-date.
- Proactive System Updates & Patching
- Uptime & Core Log Monitoring
- Monthly AI Performance Health Check
- Support Response Time: Within 1 Business Day
Proactive Support
300€/ month
Advanced monitoring and reporting for optimal performance.
- All Basic Care Services
- Weekly In-Depth Performance Monitoring
- Comprehensive Monthly Performance Reports
- Priority Support Response: Within 1 Business Day
Enterprise Assurance
1.000€/ month
Complete operational oversight with strategic AI optimization.
- All Proactive Support Services
- Real-Time Monitoring & Anomaly Alerts
- Strategic AI Review & Optimization
- Guaranteed Response Time: Within 1 Business Day
Contact
Contact Us
Or email us directly at sales@softoft.de