Easy Installation
Easily install Open Ticket AI on your own server using Docker.
Open Ticket AI
Automate Your Helpdesk. Securely and On-Premise.
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Flexible Integration
Thanks to its adapter-based architecture, Open Ticket AI can connect to virtually any helpdesk system like OTOBO, Znuny, or OTRS.
Pipeline Orchestration
Coordinate complex automation flows with sequential and conditional pipelines to handle every stage of your ticket lifecycle.
High Security
As a fully on-premise solution, all your data is processed locally on your infrastructure, ensuring maximum privacy and security.
Open Source
Open Ticket AI is free and open-source. Benefit from community-driven development and complete transparency.
Highly Customizable
Customize the processing pipelines, models, and system connections through a simple yet powerful configuration file.
Latest News
Stay on top of product releases, platform updates, and community announcements.
2025-10-28
Open Ticket AI 1.4 Release - The First Major Production Release
Discover Open Ticket AI 1.4, the first production-ready release featuring powerful
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Open Ticket AI Demo
You can use the Model that powers this demo through our API: German Ticket Classification API
Build Plugins and Grow with Open Ticket AI
Open Ticket AI ships with a fully documented plugin SDK so you can extend the platform with new integrations, automations, and AI models. Package your plugin as a standard Python project, publish it to a public or private index, and start monetizing your expertise without waiting for an official marketplace.
- Follow the step-by-step Plugin Development Guide to scaffold a new integration in minutes.
- Distribute plugins however you like—from private PyPI servers to commercial offerings with license checks—and list them on the Plugins Overview to reach the community.
- Leverage our adapter architecture to connect to any helpdesk or data source while keeping the core platform untouched.
Services
Essential Launch
2.000€
Perfect for getting started with core AI capabilities.
- Core Installation & System Setup
- Deployment of Standard Prediction Model
- Ticket Prioritization Engine
- Automated Queue Classification
Professional Acceleration
5.000€
Tailor the AI to your specific business data and needs.
- Core Installation & System Setup
- Training of Queue Model on your data
- Training of Priority Model on your data
- Ticket Prioritization Engine
- Automated Queue Classification
Enterprise Integration
12.000€
Full integration and custom development for complex workflows.
- Core Installation & System Setup
- Training of Queue Model on your data
- Training of Priority Model on your data
- Ticket Prioritization Engine
- Automated Queue Classification
Support Packages
Basic Care
500€/ month
Ensures your system remains stable, secure, and up-to-date.
- Proactive System Updates & Patching
- Uptime & Core Log Monitoring
- Monthly AI Performance Health Check
- Support Response Time: Within 1 Business Day
Proactive Support
1.000€/ month
Advanced monitoring and reporting for optimal performance.
- All Basic Care Services
- Weekly In-Depth Performance Monitoring
- Comprehensive Monthly Performance Reports
- Priority Support Response: Within 1 Business Day
Enterprise Assurance
2.500€/ month
Complete operational oversight with strategic AI optimization.
- All Proactive Support Services
- Real-Time Monitoring & Anomaly Alerts
- Strategic AI Review & Optimization
- Guaranteed Response Time: Within 1 Business Day
Contact
or Email us at sales@softoft.de