Open Ticket AI 1.4.X: The First Major Production Release

Open Ticket AI 1.4.X is here, marking the first major production-ready release! This version brings enterprise-grade features, a mature plugin ecosystem, and the flexibility to automate your ticket system workflows like never before. Get the full release on GitHub.

What Open Ticket AI 1.4.X Offers

Powerful Plugin Architecture

Install only the capabilities you need through a modular plugin system. Plugins extend Open Ticket AI with custom ticket system integrations, ML models, and processing logic—all without touching core code.

• OTOBO/Znuny Plugin (otai-otobo-znuny): Connect to OTOBO, Znuny, and OTRS ticket systems
• HuggingFace Local Plugin (otai-hf-local): Run ML classification models on your own infrastructure

How it works: Plugins are standard Python packages discovered via entry points. Install with uv add otai-otobo-znuny, reference in your config, and you're ready. Learn more in the Plugin System documentation.

Flexible Pipeline System

Build sophisticated automation workflows with sequential pipe execution:

• Simple Pipes: Fetch tickets, classify content, update fields, add notes
• Expression Pipes: Dynamic conditional logic with Jinja2 templates
• Composite Pipes: Nest pipelines for multi-stage orchestration

Each pipe receives context from previous steps, executes its task, and passes results forward. Read the complete guide in Pipe System.

Dynamic Configuration with Template Rendering

Configure everything using YAML + Jinja2 for maximum flexibility:

• Reference environment variables: {{ get_env('API_KEY') }}
• Access pipe results: {{ get_pipe_result('fetch', 'tickets') }}
• Conditional parameters based on runtime state
• Type-safe configuration schemas

Services are defined once and reused across multiple pipes via dependency injection. Explore Configuration & Template Rendering for details.

Easy Installation

Get started in minutes:

uv (Recommended)

# Install uv package manager
curl -LsSf https://astral.sh/uv/install.sh | sh

# Install Open Ticket AI with all plugins
uv pip install open-ticket-ai[all]

# Or install plugins individually
uv pip install open-ticket-ai
uv pip install otai-otobo-znuny otai-hf-local

pip

# Install Open Ticket AI with all plugins
pip install open-ticket-ai[all]

# Or install plugins individually
pip install open-ticket-ai
pip install otai-otobo-znuny otai-hf-local

See the full Installation Guide for system requirements and deployment options.

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For Plugin Developers: Build and Monetize

Open Ticket AI 1.4.1 empowers developers to create and sell commercial plugins with complete licensing freedom. There's no marketplace yet, but the foundation is ready.

Plugin Development Freedom

• No licensing restrictions: Choose your own license model
• Sell commercial plugins: Monetize your extensions however you like
• Full documentation: Complete guide at Plugin Development
• Community visibility: Your plugin can be listed on our Plugins page

Monetization Approaches

Private PyPI + License Keys

Host your plugin on a private PyPI server (DevPI, Gemfury, AWS CodeArtifact) with authentication tokens. Add license validation in your plugin's __init__ method:

import os
from open_ticket_ai.core.plugins.plugin import Plugin


class CommercialPlugin(Plugin):
    def __init__(self, config):
        license_key = os.getenv('MY_PLUGIN_LICENSE_KEY')
        if not license_key or not self._validate_license(license_key):
            raise LicenseError("Valid license key required")
        super().__init__(config)

    def _validate_license(self, key: str) -> bool:
        # Your validation logic
        pass

Public PyPI + License Enforcement

Publish freely to PyPI but enforce runtime licensing:

class PublicCommercialPlugin(Plugin):
    def _get_all_injectables(self):
        license_key = os.getenv('MY_PLUGIN_LICENSE_KEY')
        if not license_key or not self._verify_license(license_key):
            raise LicenseError(
                "This plugin requires a valid license. "
                "Visit https://myplugin.com for licensing."
            )
        return [MyPipe, MyService]

Installation remains open, but usage requires purchasing a license key.

Future Marketplace

While there's no official marketplace today, we're building toward one:

• Plugin listings: Already available on the documentation site
• Discovery page: Coming soon with search, categories, and ratings
• Community showcase: Highlight popular and trending plugins

Start building now, and your plugin will be ready when the marketplace launches!

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Technical Highlights

• Python 3.13: Modern type hints, performance improvements
• Dependency Injection: Clean architecture with Injector framework
• Entry Point Discovery: Standard Python packaging for plugin loading
• API Compatibility Validation: Plugins and core versions checked at runtime
• Comprehensive Testing: Full test coverage with pytest

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Open Ticket AI 1.4.1 is production-ready, extensible, and built for the future. Install it today, automate your workflows, and join the growing plugin ecosystem!