We build on-premise AI automation tailored for privacy-obsessed enterprises. No data leaves your servers. No compromise on power.
Open Ticket AI builds an on-prem AI automation platform that handles support end-to-end: understand tickets, gather context, draft responses, execute workflows (e.g., access changes, refunds, provisioning, updates), document outcomes, and—when possible—resolve and close tickets autonomously. Everything runs on your infrastructure and remains fully controllable: you define rules, approvals, escalations, and quality thresholds.
We want support to run mostly autonomous: the majority of requests get solved without manual work—fast, consistent, 24/7—on your own infrastructure. Humans step in only when it matters: edge cases, sensitive decisions, and continuously improving processes and knowledge.
Experts in Machine Learning, Cybersecurity, and Enterprise Architecture.
CEO
Leading Open Ticket AI's strategy and product direction with a focus on transparency, trust, and operational impact.
CTO
Developing AI models for ticket automation and ensuring reliable on-premise deployments with measurable impact.
Built on three immutable pillars that define our approach to secure enterprise AI.
Precision, reliability, and quality in everything we do. We build infrastructure-grade AI that doesn't break under pressure.
Security is not a feature—it's our baseline. Our on-premise AI never leaves your premises without explicit permission.
We believe in transparency. No proprietary lock-ins. All our models are built through community-verified foundations.
Headquartered in Mannheim, Open Ticket AI operates under the strictest data protection laws in the world.
Viktoriastraße 14
68165, Mannheim, Germany
Ready to deploy secure AI automation in your infrastructure? Let's discuss your requirements.
