Our commitment to protecting your personal data and respecting your privacy rights under GDPR.
Last updated: January 2026
Open Ticket AI UG (hereinafter "we" or "us") is committed to protecting your personal data and respecting your privacy rights in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Data Privacy Policy explains how we collect, use, process, and protect your personal information when you use our services.
Open Ticket AI UG Viktoriastraße 14 68159 Mannheim, Germany Email: info@openticketai.com Phone: +49 1512 0102724
When you contact us or request information about our services, we collect your name, email address, phone number, and company information.
Legal Basis: Your consent (Art. 6(1)(a) GDPR) or our legitimate interest in responding to inquiries (Art. 6(1)(f) GDPR)
We collect technical information such as IP address, browser type, device information, and pages visited through cookies and analytics tools.
Legal Basis: Your consent (Art. 6(1)(a) GDPR) for cookies, and our legitimate interest in improving our website (Art. 6(1)(f) GDPR)
When you use our services, we process data necessary for service delivery, including ticket system data, configuration settings, and usage metrics.
Legal Basis: Performance of contract (Art. 6(1)(b) GDPR)
We store correspondence and communications with you, including email exchanges and support tickets.
Legal Basis: Our legitimate interest in maintaining customer relationships (Art. 6(1)(f) GDPR)
You have the right to request a copy of the personal data we hold about you.
You can request that we correct any inaccurate or incomplete personal data.
You have the right to request deletion of your personal data under certain circumstances.
You can request that we restrict the processing of your personal data in certain situations.
You have the right to receive your personal data in a structured, commonly used format and transfer it to another controller.
You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Where processing is based on consent, you can withdraw your consent at any time.
You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection practices. We continuously review and update our security measures to ensure the ongoing protection of your data.
Purpose: Website analytics and performance monitoring
Provider: Google LLC
View Privacy Policy →
If you have any questions about this Data Privacy Policy or wish to exercise your rights, please contact us at:
Email: info@openticketai.com
Phone: +49 1512 0102724
Address: Open Ticket AI UG, Viktoriastraße 14, 68159 Mannheim, Germany