Understand the potential return on investment for automated ticket tagging in your helpdesk environment.
Average reduction in manual tagging time per ticket
Saved per ticket through automation
Typical time to recover initial investment
| Scenario | Daily Tickets | Manual Cost/Ticket | Annual Savings | ROI |
|---|---|---|---|---|
| Small Team | 100 | €3.00 | €54,750 | 274% |
| Medium Enterprise | 500 | €4.00 | €365,000 | 1,825% |
| Large Enterprise | 2000 | €5.00 | €1,825,000 | 9,125% |
* Calculations assume 50% time savings and 250 working days per year. Actual results may vary.
Automated tagging enables instant routing and prioritization
Consistent tagging improves analytics and reporting accuracy
Faster resolution times lead to happier customers and agents
