Model the total cost of ownership for manual ticket routing vs. OTAI Pro and Enterprise. Adjust scenarios, volumes, and accuracy to see real savings.
Enter your ticket volume and team structure. We estimate the total cost of routing tickets manually — then compare it against OTAI automation to show where savings come from.
150 tickets/day
5 queues
Est. agents needed
2
Human accuracy
82.0%
Avg. routing delay
12h
Monthly tickets
4,500
Pro gives you the best balance of monthly savings and subscription cost for your current setup.
Manual routing
€45,517
Current baseline cost
Estimated monthly cost
€9,514
Future AI-powered cost
Estimated monthly savings
+€36,002
Net monthly ROI
Manual routing
€45,517
Baseline labor + delay
Community
€9,415
Entry
€9,514
Pro
€9,715
Enterprise
€10,915
Agent costs include salary, taxes, and benefits (full employer cost). Routing delay is modelled as opportunity cost — the business value lost while tickets wait in the wrong queue (slower resolution, lower CSAT, churn risk). This calculator provides estimates based on industry averages. Actual savings depend on your environment, ticket complexity, and implementation.
