🇩🇪 German Ticket Classification API (Free)

Predict Queue and Priority for German-language support tickets with a single HTTP call. This API is free to use and ideal for integrations with OTOBO, Znuny, Zammad, or custom helpdesks.

Language Support: Optimized for German texts (subject + body). English Model is in development, will be realeased soon.

Try it out!

Open Ticket AI Demo

Example

Subject

Message

You can use the Model that powers this demo through our API

📍 Endpoint

Method: POSTURL: https://open-ticket-ai.com/api/german_prediction/v1/classifyHeaders: Content-Type: application/json

Request body

{
    "subject": "VPN Verbindungsproblem",
    "body": "Kann nach dem Update keine Verbindung zum Unternehmens-VPN herstellen. Vor dem letzten Update funktionierte es einwandfrei."
}

Example response

{
    "queue": "IT & Technology/Network Infrastructure",
    "queue_conf": 0.94,
    "priority": "high",
    "priority_conf": 0.88
}

queue_conf and priority_conf are confidence scores (0.0–1.0).

---

🚀 Quick Start

cURL

curl -X POST "https://open-ticket-ai.com/api/german_prediction/v1/classify" \
  -H "Content-Type: application/json" \
  -d '{
        "subject": "VPN Verbindungsproblem",
        "body": "Kann nach dem Update keine Verbindung zum Unternehmens-VPN herstellen. Vor dem letzten Update funktionierte es einwandfrei."
      }'

JavaScript (Node.js / Browser)

const res = await fetch("https://open-ticket-ai.com/api/german_prediction/v1/classify", {
    method: "POST",
    headers: {"Content-Type": "application/json"},
    body: JSON.stringify({
        subject: "VPN Verbindungsproblem",
        body: "Kann nach dem Update keine Verbindung zum Unternehmens-VPN herstellen. Vor dem letzten Update funktionierte es einwandfrei."
    })
});
const data = await res.json();
console.log(data);

Python

import requests

payload = {
    "subject": "VPN Verbindungsproblem",
    "body": "Kann nach dem Update keine Verbindung zum Unternehmens-VPN herstellen. Vor dem letzten Update funktionierte es einwandfrei."
}

r = requests.post(
    "https://open-ticket-ai.com/api/german_prediction/v1/classify",
    json=payload,
    timeout=30
)

print(r.json())

---

🎯 Queues

The API may return any of the following queue labels:

---

⚡ Priorities

The API predicts one of the following priority levels:

Priority	Numeric
very_low	0
low	1
medium	2
high	3
critical	4

---

🔌 Integration Ideas

• OTOBO / Znuny: Call the API on ticket creation to pre-fill Queue + Priority.
• Custom Helpdesk: Run it in your intake pipeline before routing/SLAs.
• Automation: Auto-escalate critical tickets or route security incidents.
• Analytics: Track queue distribution & priority trends over time.

---

✅ Best Practices

• Provide concise, clear subjects and descriptive bodies in German.
• Avoid very long inputs; keep under ~5,000 characters combined.
• Log and monitor results to fine-tune downstream rules.

---

❓ Troubleshooting

• 400 Bad Request: subject or body missing.
• 5xx errors: Upstream model temporarily unavailable — retry with backoff.
• Predictions look off? Ensure the text is German and contains enough context.

---

📄 Terms

• Free to use; please be mindful of request volume.
• We may introduce fair-use limits to keep the service healthy for everyone.
• No authentication required.

---